More Effective Highways Services: Your Five Key Steps

With some of the lowest temperatures of the winter so far and the current culture of “where there’s blame, there’s a claim”, local authorities are taking a hammering on insurance payouts– and that’s driving a reactive culture which concentrates on mitigating insurance risk rather than making the streets safer. So how can councils better deal […]

Targets drive the wrong behaviour

An interesting piece of news about a 24 hour strike by staff at Jobcentre Plus caught my eye earlier this week. Members of the Public and Commercial Services Union (PCS) based in more than 30 call centres across the UK walked out in a row over working conditions and claims about a target-driven culture. A […]